PDPA Notice

1. Organisation Details

Organisation: Orient Consulting Services Pte. Ltd.
Registered address: 420 North Bridge Road, #04-07, Singapore 188727
Business activity: Human resources consultancy and recruitment services
Established: 1999
Country of incorporation: Singapore
Contact for data matters: admin@orientconsulting.com.sg

2. Personal Data We Collect

The categories of personal data we may collect include, but are not limited to:

Candidates and job seekers

• Full legal name and identification details (NRIC/FIN, passport number, date of birth, nationality)
• Contact information (mobile number, email address, home address)
• Educational qualifications, professional certifications, and training records
• Employment history and professional references
• Résumé, portfolio, and supporting documents submitted by or on behalf of the individual
• Current and expected remuneration
• Work pass type, eligibility, and validity dates
• Photograph (where provided)

Client representatives

• Name, job title, business email, and telephone number
• Company billing details
• Correspondence relating to recruitment mandates

Website visitors

• Name and email address submitted via our contact form
• Browsing behaviour data collected via cookies (see Section 8)

3. Purposes of Collection and Use

Orient Consulting collects and uses personal data for the following purposes:

For candidates

• Evaluating suitability for employment opportunities and matching candidates to relevant roles
• Conducting background and reference checks where required
• Facilitating work pass applications with the Ministry of Manpower (MOM) or other government bodies
• Communicating updates on application status and new opportunities
• Maintaining records for ongoing representation and future placements
• Complying with applicable employment laws and regulatory requirements

For clients

• Fulfilling recruitment mandates and communicating candidate profiles
• Administering service agreements and processing invoices
• Providing after-placement follow-up and HR advisory services

General purposes

• Responding to enquiries submitted via our website or by email
• Improving our services, processes, and website experience
• Meeting audit, legal, and statutory obligations

4. Basis for Collection — Consent and Legitimate Interests

Personal data is collected:

• With consent — for example, when a candidate submits a résumé or completes a registration form with Orient Consulting
• For contractual necessity — to fulfil obligations under a service agreement
• Under legal obligation — for example, work pass submissions to MOM
• For legitimate business interests — such as maintaining candidate records for potential future opportunities, in a manner that respects the individual's reasonable expectations

5. Disclosure of Personal Data

Personal data may be disclosed to the following categories of recipients:

• Prospective employers — candidate profiles are shared with client organisations with the candidate's knowledge, as part of the recruitment process
• Government agencies — such as the Ministry of Manpower, Workforce Singapore, and the Central Provident Fund (CPF) Board, where legally required
• Third-party service providers — including IT service providers, background screening companies, and email systems, all of whom are required to maintain confidentiality and comply with data protection obligations
• Professional advisers — such as legal counsel or external auditors, in connection with our business operations

Orient Consulting does not sell personal data to any third party for commercial or marketing purposes.

6. Transfer of Data Outside Singapore

In limited circumstances, personal data may be transferred outside Singapore — for example, where a client is headquartered overseas or where cloud-based systems are hosted internationally. Any such transfer is subject to comparable standards of protection as required under the PDPA, including contractual safeguards with receiving parties.

7. Retention and Disposal

Personal data is retained only for as long as necessary to fulfil the purposes described in this Notice, or as required by applicable law. Our standard retention periods are:

• Active candidates: Duration of engagement plus up to two (2) years
• Placed candidates: Up to two (2) years after placement, or as required by client agreements
• Client records: In accordance with the Companies Act and other statutory requirements (typically five to seven years)
• Website enquiries: Up to one (1) year, unless converted to an active engagement

When personal data is no longer required, it is securely deleted from our systems or anonymised in an irreversible manner.

8. Data Protection Measures

Orient Consulting takes reasonable precautions to protect personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks. Our measures include:

• Restricting access to personal data to authorised personnel on a need-to-know basis
• Password protection and access controls for electronic records
• Secure storage of physical documents
• Staff awareness of data protection obligations
• Use of reputable third-party systems with appropriate security standards

In the event of a data breach that is likely to result in significant harm to affected individuals, Orient Consulting will notify affected parties and the Personal Data Protection Commission (PDPC) in accordance with the PDPA's Mandatory Data Breach Notification requirements.

9. Cookies

Our website uses cookies to support basic functionality and to collect anonymised analytics data. Cookies do not identify you personally. You may disable cookies in your browser settings, although some website features may be affected. We do not use cookies for targeted advertising.

10. Your Rights

Under the PDPA, individuals have the following rights with respect to their personal data held by Orient Consulting:

Right	What it means	How to exercise
Access	Request a copy of personal data we hold about you and information on how it has been used or disclosed in the past year	Email admin@orientconsulting.com.sg with your full name and request
Correction	Request that we correct any personal data that is inaccurate, incomplete, or misleading	Email admin@orientconsulting.com.sg with the specific correction required
Withdrawal of consent	Withdraw consent for us to collect, use, or disclose your personal data, with reasonable notice	Email admin@orientconsulting.com.sg stating your withdrawal
Data portability	Request that your data be transmitted to another organisation in a commonly used format (applies to data processed by automated means)	Email admin@orientconsulting.com.sg with your portability request

We will respond to all valid requests within thirty (30) calendar days. Please note that withdrawal of consent may limit or terminate our ability to continue providing services to you. Certain exemptions under the PDPA may apply in specific circumstances.

11. Contacting the PDPC

If you are not satisfied with how we have handled your personal data, you have the right to contact Singapore's Personal Data Protection Commission (PDPC):

• Website: www.pdpc.gov.sg
• Helpdesk: +65 6377 3131

12. Updates to This Notice

Orient Consulting may update this PDPA Notice from time to time to reflect changes in our data practices, applicable law, or guidance from the PDPC. The revised Notice will be published on our website with an updated effective date. Where changes are material, we will take reasonable steps to notify affected individuals.