Privacy Policy

1. Who We Are

Orient Consulting Services is a human resources consultancy established in 1999, providing recruitment, staffing, and HR solutions in Singapore. Our registered business address is 420 North Bridge Road, #04-07, Singapore 188727.

2. Personal Data We Collect

We collect personal data that is necessary for the provision of our services. This may include:

From job candidates and applicants

• Full name, NRIC/FIN number, nationality, and date of birth
• Contact details: email address, phone number, residential address
• Employment history, educational qualifications, and professional certifications
• Résumé or curriculum vitae and supporting documents
• References and referee contact information
• Salary expectations and current remuneration
• Work pass status and eligibility to work in Singapore

From client organisations

• Contact persons' names, designations, and business contact details
• Billing and invoicing information
• Information shared in the course of service delivery

From website visitors

• Information submitted via our contact form (name, email, enquiry details)
• Browsing data collected via cookies and analytics tools (see Section 9)

3. How We Collect Personal Data

We collect personal data through the following means:

• Directly from you when you submit an enquiry, apply for a role, or engage our services
• From third parties, such as referees, job portals, or client organisations
• Automatically, when you visit our website (via cookies and server logs)

4. Purposes of Collection and Use

We use personal data for purposes that include:

• Matching candidates to suitable employment opportunities
• Conducting background verification and reference checks
• Communicating with candidates and clients throughout the recruitment process
• Processing applications for work passes and related government submissions
• Administering contracts, invoices, and related business operations
• Complying with legal and regulatory obligations
• Improving our services and website experience
• Sending relevant service updates or industry information (with consent where required)

We will not use your personal data for purposes beyond those stated above without obtaining your consent or where otherwise permitted by law.

5. Disclosure of Personal Data

We may disclose personal data to:

• Prospective employers — with the candidate's knowledge and consent, as part of the placement process
• Government authorities — including the Ministry of Manpower (MOM) and Workforce Singapore, where required by law or regulation
• Service providers — such as IT vendors, background check providers, and payment processors, who are contractually bound to protect personal data
• Professional advisers — such as lawyers or auditors, where necessary

We do not sell personal data to third parties for marketing purposes.

6. Retention of Personal Data

We retain personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Candidate records are typically retained for up to two (2) years after the conclusion of a placement or the last point of active engagement, after which they are securely disposed of or anonymised. Client records are retained in accordance with statutory requirements for business records.

7. Protection of Personal Data

We implement reasonable administrative, physical, and technical safeguards to protect personal data against unauthorised access, disclosure, alteration, or destruction. Access to personal data is restricted to authorised personnel who require it for the performance of their duties. Staff are trained on data protection obligations.

However, no method of data transmission or storage is completely secure. If you have reason to believe that your data has been compromised, please contact us immediately.

8. Your Rights Under the PDPA

Subject to exceptions under the PDPA, you have the right to:

• Access — request a copy of personal data we hold about you
• Correction — request correction of inaccurate or incomplete personal data
• Withdrawal of consent — withdraw consent you have previously given, at any time, with reasonable notice

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 11. We will respond within the timeframe required by the PDPA (typically 30 days). Note that withdrawal of consent may affect our ability to continue providing services to you.

9. Cookies and Website Analytics

Our website may use cookies — small text files stored on your device — to improve your browsing experience and gather anonymised usage data. We may use analytics tools such as Google Analytics. You may configure your browser to refuse cookies; however, some website features may not function correctly as a result.

10. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified on our website. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.